Frequently Asked Questions

The process is quite simple and works as follows:

  • YOU choose a suitable property from the list of available properties and create a request
  • WE will facilitate Video Tour and Personal Viewings
  • YOU submit the necessary documents
  • WE will process your documents in 1 or 2 business days and send you a digital bilingual contract
  • YOU sign the contract digitally, transfer the security deposit and 1st month Rent
  • WE will handover the apartment on a mutually agreed date and assist YOU with amenities
  • YOU can move in and start your life in Berlin.

Please fill-in your preferences at Property Alerts form and we will revert to you with a list of suitable apartments at the earliest possible

The list of documents are as follows and these can be mailed to [email protected]

  • Passport Copy
  • Visa / Work-permit (If you are a non-EU citizen)
  • Employment Contract
  • Latest 3 payslips from your current or previous employment
  • Schufa (Optional)
  • Latest 3 months bank statement
  • Tax returns from previous years for self-employed people

We have 2 types of apartments: Shared Apartment and Full Apartment

Shared Apartment: Communal Living - A furnished room in an apartment with common amenities shared with other tenants

Full Apartment: Private living - Rent the whole apartment for yourself

Preferably No, however please contact us at [email protected] or +49 30 346559530 with specific details

Different Rental Components are as follows:

  • Cold Rent: Amount of money that is expected to pay to the landlord
  • Betreibs & Neben Cost
  • Warm Rent: Cold Rent + Betreibs & Neben Cost
  • Electricity, Internet, Gas, etc., : You are expected to sign-up a contract with respective service providers and pay as per contract
  • All-Inclusive Rent (Pauschalmiete): This includes Cold Rent, Betreibs+Neben, Electricity and Internet Cost

Operating costs
All costs incurred by the landowner through the intended use of the building, its installations and equipment shall be counted as operating costs. In general, the following operating costs fall under Betreibs & Neben Costs in addition to the cold rent:

  • Property tax:  It is levied by the respective municipality. In rental contracts it is partly shown as "public encumbrances of the property.
  • Water costs:  This includes the costs for consumption of water, maintenance & installation of water meter or the costs of a water treatment plant.
  • Waste water:  Fees for the use of a public drainage system, sewage treatment or seepage pit & the costs of sewage removal and cleaning.
  • Elevator:  For operations & maintenance for apartments with elevators
  • Street cleaning and garbage collection
  • Cleaning of common areas & pest control
  • Common area garden maintenance
  • Power supply for common areas like staircase & outdoor lighting
  • Chimney cleaning
  • Property insurance:  The costs of building insurance against storm, water, fire and natural hazards and elevators.
  • Property Manager:  Personnel costs for the caretaker.
  • Other costs:  This includes costs that may be incurred in exceptional cases, such as staircase heating, sauna, smoke detector maintenance or gutter cleaning.
  • Cost of electricity & internet for the individual apartment is not included under the operating costs unless it is explicitly stated in the rental contract
Computation of operating costs:
In principle, operating costs are apportioned according to the ratio of the living space of the building. Operating costs are invoiced once every calendar year such that the tenants do not have to pay a large amount at the end of each year.

Based on the Rental contract, you need to pay either ‘Warm Rent’ or ‘All-Inclusive Rent (Pauschalmiete)’

No, the modes of payment are Credit Card and Bank Transfer


Tenant is expected to pay the rent in advance by 3rd working day of the Month ( Ex: You should pay August Month’s rent by 3rd of August). Urban Ground will send a friendly reminder every month.

A 7% of total rent is levied as VAT, if the duration of the lease is 6 months or less

We have all types of apartments (Fully Furnished, Semi Furnished and Un-Furnished). Please check the details of specific apartment for more details.

Yes, Pets are allowed in specific apartments (not all). Please check the details of the respective apartment.

If you own a pet, yes it is mandatory.

We are glad to offer the Book-Online Facility and the process works as follows:

  • Book the Apartment: Take Virtual Tour and book the apartment by paying One Month Rent
  • Document Upload: Upon Successful booking, Upload the necessary documents.
  • Evaluation: Our Team will evaluate the documents and on-board you in 1 or 2 Business Days.
  • Rental Contract: We will share the Digital Rental contract.
  • Payment: You transfer first month Rent and Security Deposit
  • Handover: We will handover the Apartment on a mutually agreed date

Note: 7% of total rent is levied as VAT, if the duration is 6 months or less
You will receive the details, Payment information, etc., on the e-mail that’s used for booking.

Urban Ground will only be charging the booking amount of 100€, however the payment Gateway charges from the service provider (Stripe) would apply. The charges are as follows:

Payment Method Charges
Bancontact 1.4% + €0.25
EPS 1.6% + €0.25
Giropay 1.4% + €0.25
iDEAL €0.45
Multibanco 2.95% + €0.25
SEPA Direct Debit €0.35
SOFORT 1.4% + €0.25
Credit Card (European) 1.4% + €0.25
Credit Card (Non-European) 2.9% + €0.25

YES. For Any reason, if either you/we decide not to Rent the apartment, Urban Ground will refund the booking amount (100€)

NO. Only the booking amount of 100€ will be refunded and NOT the Transaction Charges

You can contact Urban Ground at [email protected] or +49 30 346559530